Telogic, a premier solution provider of Telecom Core Network services for mobile / fixed network operators with open, flexible and telco-grade network management and VAS solutions. Telogic is also a distributor for various world-class voice and data communications products in Asia-pacific region. Incorporated in 2001, Telogic has made millions of users in different telecommunication networks experience seamless services by messaging, roaming and voice calling. Backed by in-house professional expertise, Telogic is set to position itself at the forefront of today and future telecommunication network technologies. Telogic has proven experiences and well established offices in Singapore, Indonesia, Malaysia, Thailand, the Philippines, Cambodia, Pakistan, Bangladesh, United States, and is fast expanding into other regions including China, India, Middle East and Africa.
- Technical Support Engineer
Responsibilities: - Carry out factory acceptance testing and system integration testing on our telecommunications systems.
- Writing technical documents such as user manual and operation & maintenance (OA&M) documents.
- Conducting operation and maintenance training including the preparation of training manuals.
- Installation of hardware, software and cabling within our telecommunications systems.
- Configuring the system according to customer environment and their requirements.
- Understanding customer’s operational and technical requirements and translating them to a system solution.
- Work closely with product team to address, track, execute and proper closure of request for system enhancement/ improvement.
- Providing 7x24 technical support (on-call, rotating duty basis) to Telogic worldwide customer base.
- The support engineer may be required to travel regularly to a customer location (nationally/ internationally) for activities such as on-site customer support, system installations and any other project related activities.
- To stay abreast of new technologies and new product releases, the software engineer will regularly participate in new product and technology transfer training, as well as any outside seminars and training programs coordinated by Telogic.Requirements:
- Degree in Telecommunication, Electronics, Electrical, Computer Engineering, or equivalent with one to three years of related technical professional work experience.
- Experience in the mobile or fixed line telecom network is highly desirable.
Good knowledge about voice/ data networks technologies and familiarity with data and / or telecommunications protocols (SS7) and the telephone industry is highly desirable and essential. - Good technical knowledge and experience in Oracle or MS SQL RDBMS
- Good knowledge of UNIX, Windows, SUN Solaris and / or Linux OS
- Excellent verbal, written communication and inter-personal skills
- Self-motivated, willing to learn and a positive attitude
- Able to work both independently and in a team
- Ability to work with customers on resolution of technical issues under pressure
- Possesses good analytical, troubleshooting and problem solving skills
- Working knowledge of personal computing hardware and software technology
- In-depth knowledge of SAN, NAS, Raid and Backup Solutions in a heterogeneous environment.
- Responsible and ability to work on tight schedules
- Identify and resolve system performance issues and problems, including interfacing with any 3rd Party support
- Identify the need for and specify future enhancements to the systems.
- Excellent English and verbal communication skills.
- Hands-on technical skills in desktop/server hardware, LAN administration, UNIX administration, networking and Windows Base.
- Able to produce user documentation, system documentation and training.
email to cyphang@telogic.com.sg together with your comprehensive resume, with present and expected salary. Do include the job title in the email subject header.