On behalf of our client a fast growing and leading International Telecoms Company Manning Global are currently looking for Several NOC Front/Back Office Core,OSS,VAS Engineers for a Contract position based in Switzerland .
These are the key responsibilities of the job.
· Monitor and ensure active surveillance for customers, products, networks and services managed by the NOC and record events and progress.
· Identify network related incidents with relevant diagnostic tools and develop recovery path to drive these to resolution through the relevant systems and contacts within Networks.
· Logging and progressing of problems on the fault management systems, and managing the problem through to eventual rectification.
· Work in a KPI oriented way (Detection time, reaction time, restoration resolution time etc…
Perform planned and proactive actions in order to keep the network and the application servers running at the highest possible availability
Actively and accurately diagnose network incidents and provide troubleshooting support and resolutions.
Control all events and activities reported via the various customer and network monitoring tools used in surveillance of the global network
Ensures delivery of services by 3rd Party suppliers according to agreed SLA’s, feeds non-compliance data to Supplier Management teams
Initiate field service intervention on faults that cannot be fixed remotely and ensuring the field service teams follow the agreed procedures and standards
Ensures quality of service and performance of net-works against Key Performance Indicators are achieved and improved on against the requirement of Right First Time & Cycle.
Status and track all fault reports associated with the above activities, following agreed procedures on the opening, tracking and closing of faults, and ensuring quality of service targets are fully met or exceeded.
Escalate complex issue to higher technical levels within NOC organization.
· Second line support with necessary expertise to resolve issues escalated from first line diagnostics.
· Provide guidance and support for software delivery and upgrades.
· Provide technical reports to identify cause of problems, and give preventive guidance to avoid same problem happen again.
· Escalate the trouble ticket to third Line (TAC) when they cannot solve it, and keep involved until solved.
· Coordinate and Implement Changes and configurations over the network elements in Low impact time windows.
· Fulfil the Service configuration and activation according to plan.
· Cooperate with third line support & HQ to deal with the network problems such as collecting statistics, databases, configuration files and logs.
· Do Health checks for periodic maintenance.
· Updating the network structures, version document, third party equipment list and other network related information periodically.
· Preventative maintenance implementation.
· Fault Management support:
o Trouble ticket management, prioritization, Fault diagnosis, Remote fault resolution, Management and control of fault progression, Escalation of technical support, Dispatch of FLM-FO staff.
o Work in a KPI oriented way (Detection time, reaction time, restoration resolution time etc…
· Configuration Management support:
o Responsible for actual configuration and provisioning activities within the network, planned events, software introduction, and impact analysis.
o Software Management: Maintenance of current deployed software for all network elements.
New software release update and implementation when they become available.
Essential Requirements:
2 years experience and deep knowledge of following technologies:
Mobile Networks Core components: VLR, HLR, SGSN, MSC, GGSN and Packet Core.
Intelligent Networks Systems (IN).
PSTN Switching devices and main protocols (SS7).VoIP technology.
Mobile and Fix Services equipments such as WAP GW, MMSC, SDP and others.
Deep knowledge of different OS Systems such as Windows, Linux, SUN OS and others.
Expertise in Real-time networks in terms of collecting and analyzing traces, troubleshooting problems occurring on the network.
Different Network Management Systems architecture and features.
TCP/IP networks.
English, proficiency required, other language is beneficial.
Creative and Customer focused.
Knowledge about technical support workflows and escalation paths.
Desired Skills
GSM, UMTS network architectures and protocols.
· Basics about PSTN switching
If you are interested and have the eligibility to live and work in the UK please send your updated cv in word format including availability and salary expectations to Karl at sales@manningglobal.com or alternatively contact our UK office on +44 (0) 1704 518 934 with reference MGKL/NOC-13214
These are the key responsibilities of the job.
· Monitor and ensure active surveillance for customers, products, networks and services managed by the NOC and record events and progress.
· Identify network related incidents with relevant diagnostic tools and develop recovery path to drive these to resolution through the relevant systems and contacts within Networks.
· Logging and progressing of problems on the fault management systems, and managing the problem through to eventual rectification.
· Work in a KPI oriented way (Detection time, reaction time, restoration resolution time etc…
Perform planned and proactive actions in order to keep the network and the application servers running at the highest possible availability
Actively and accurately diagnose network incidents and provide troubleshooting support and resolutions.
Control all events and activities reported via the various customer and network monitoring tools used in surveillance of the global network
Ensures delivery of services by 3rd Party suppliers according to agreed SLA’s, feeds non-compliance data to Supplier Management teams
Initiate field service intervention on faults that cannot be fixed remotely and ensuring the field service teams follow the agreed procedures and standards
Ensures quality of service and performance of net-works against Key Performance Indicators are achieved and improved on against the requirement of Right First Time & Cycle.
Status and track all fault reports associated with the above activities, following agreed procedures on the opening, tracking and closing of faults, and ensuring quality of service targets are fully met or exceeded.
Escalate complex issue to higher technical levels within NOC organization.
· Second line support with necessary expertise to resolve issues escalated from first line diagnostics.
· Provide guidance and support for software delivery and upgrades.
· Provide technical reports to identify cause of problems, and give preventive guidance to avoid same problem happen again.
· Escalate the trouble ticket to third Line (TAC) when they cannot solve it, and keep involved until solved.
· Coordinate and Implement Changes and configurations over the network elements in Low impact time windows.
· Fulfil the Service configuration and activation according to plan.
· Cooperate with third line support & HQ to deal with the network problems such as collecting statistics, databases, configuration files and logs.
· Do Health checks for periodic maintenance.
· Updating the network structures, version document, third party equipment list and other network related information periodically.
· Preventative maintenance implementation.
· Fault Management support:
o Trouble ticket management, prioritization, Fault diagnosis, Remote fault resolution, Management and control of fault progression, Escalation of technical support, Dispatch of FLM-FO staff.
o Work in a KPI oriented way (Detection time, reaction time, restoration resolution time etc…
· Configuration Management support:
o Responsible for actual configuration and provisioning activities within the network, planned events, software introduction, and impact analysis.
o Software Management: Maintenance of current deployed software for all network elements.
New software release update and implementation when they become available.
Essential Requirements:
2 years experience and deep knowledge of following technologies:
Mobile Networks Core components: VLR, HLR, SGSN, MSC, GGSN and Packet Core.
Intelligent Networks Systems (IN).
PSTN Switching devices and main protocols (SS7).VoIP technology.
Mobile and Fix Services equipments such as WAP GW, MMSC, SDP and others.
Deep knowledge of different OS Systems such as Windows, Linux, SUN OS and others.
Expertise in Real-time networks in terms of collecting and analyzing traces, troubleshooting problems occurring on the network.
Different Network Management Systems architecture and features.
TCP/IP networks.
English, proficiency required, other language is beneficial.
Creative and Customer focused.
Knowledge about technical support workflows and escalation paths.
Desired Skills
GSM, UMTS network architectures and protocols.
· Basics about PSTN switching
If you are interested and have the eligibility to live and work in the UK please send your updated cv in word format including availability and salary expectations to Karl at sales@manningglobal.com or alternatively contact our UK office on +44 (0) 1704 518 934 with reference MGKL/NOC-13214